Customers' Rights and Responsibilities
1. Right to Safe Shopping
Customers have the right to shop safely and expect authentic, quality products.
2. Right to Return
Customers may return eligible products within 14 days of receiving them, according to the shop's return policy.
3. Product Replacement
If a product is defective or not as described, customers have the right to request a replacement.
4. Payment Method
Payment is currently made via Cash on Delivery (COD) only.
5. Communication
Customers must not request shops' private contact details. All communication must happen through the platform.